Onsite IT Technician - Boston, MA

Job Description
This position is onsite in Boston, MA.

Day to Day:
-Respond to common service, product, technical, and customer-relations questions.
-Monitor & resolve service tickets for printing related incidents and problems
-Initiate Device related trouble tickets into the customer supplied ticketing system.
-Install and setup printers and apply customer configurations
-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
-Troubleshoot and resolve print server and print queue issues
-Perform device and fleet usage analysis
-Perform research related to printing related issues
-Assist with the evaluation, testing, and creation of configuration templates of new devices
-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

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