Onsite Distress Passenger Agent

At TA CONNECTIONS, the role is responsible for managing and resolving all hotel and ground transportation booking activities for Distress Passengers. This role receives booking requirements through multiple methods (ConneX App, email, chat, phone calls, screen printer, walk-ups, etc.) and coordinates resolution with vendors by strictly following Standard Operation Procedures. Agents receive phone calls from Distress Passenger Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passengers must be placed in rooms in a timely manner from delays or flight cancellations.

Essential duties and responsibilities:

• Book hotel accommodations for Passengers.
• Handle emergency relocations of Passengers that occur last minute.
• Work closely and in sync with scheduling and other re...

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