On-Site Tier II Helpdesk Technician

Pacific Office Automation

📍 Beaverton, Oregon, United States 💼 Full-time 🕒 Posted June 19, 2026

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Job Description

Position
 Overview
Join POA’s dynamic IT team as a Tier 2 Service Desk Technician in our Beaverton, OR office. In this role, you’ll provide advanced technical support across endpoint devices, Microsoft 365, and cloud environments while serving as a key escalation point for Tier 1 support. You’ll work directly with clients to troubleshoot complex issues, maintain system performance, and deliver high-quality service aligned with SLAs and security best practices. This role is ideal for someone with strong technical depth, sound judgment, and a proactive approach in a fast-paced MSP environment.
Key Responsibilities
Serve as the Tier 2 escalation point for service desk incidents and requests
Troubleshoot advanced endpoint, application, and connectivity issues
Administer and support Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint, OneDrive)
Manage user access, identity, and security (MFA, conditio...
            

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Job Details

Location Beaverton, Oregon
Job Type Full-time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026