Omnichannel Orchestration Manager

Omnichannel Campaign Expert

• Location: Bogota, Colombia

The NA Omnichannel Orchestration Manager role is accountable for overseeing the team and key processes that transform customer engagement plans into high performing HCP and Patient omnichannel campaigns, with a focus on speed-to-market, innovative capabilities, and continuous improvement. The manager will be the brand’s partner in getting the right message to the right customer via the right channels at the right time.

Main Responsibilities

• Serve as brand team liaison for greater GTMC OC team, ensuring single point of accountability and coordination of all Omnichannel activities
• Execute on the design of an effective campaign orchestration process, ensuring brand requirements are met, and ensuring effective change management
• Collaborate on pull through of customer engagement plans into a comprehensive, analytics-driven omnichannel campaign
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