Omnichannel Customer Service Leader (Digital-First)

Confidential
📍 Mexico, ciudad de méxico, Mexico 💼 Full-time 🕒 Posted June 03, 2026

Job Description

Confidential Careers is seeking a leader to transform the end-to-end customer service organization in Mexico City. The role will integrate retail operations and digital support into a high-performing ecosystem, ensuring best-in-class customer experience across all channels. The successful candidate will have a Bachelor's degree and a minimum of 8 years in leadership roles, especially in Business Process Outsourcing. Critical tools include AI, CX platforms, and agile methodologies.
#J-18808-Ljbffr

Ready to Apply?

Submit your application today and join our talented team at Confidential.

Submit Application

Job Details

  • Location Mexico, ciudad de méxico
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026