Job Description
What will your job look like?
The Ombudsman is MTM’s designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and MTM policies and procedures. The Ombudsman partners with advocacy groups, other local and State Ombudsman, and providers while acting as a resource to assist members whose issues may exceed MTM contract requirements.
This is a full-time position dedicated to acting as an independent advocate for beneficiaries to investigate and resolve issues related to NEMT services. Works collaboratively with stakeholders and the District to adjudicate complaints.
This is an on-site position in Washington, DC.
What you’ll do:
Identify and report systematic issues that leads to complaints and work to develop a solution
Know and drive processes, based on the contract requirements, partnerin...
Job Details
- Location Washington, District of Columbia
- Job Type Full time
- Category Other Management Occupations
- Posted Date June 10, 2026
- Application Deadline July 20, 2026