Job Description
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life
Are you skilled in complaint handling and provide excellent customer service
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
Full training and mentoring will be given and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you’re interested in, then apply today!
This is a fantastic hybrid working opportunity with a flexible organisation.
Position: Case-handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting...
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life
Are you skilled in complaint handling and provide excellent customer service
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
Full training and mentoring will be given and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you’re interested in, then apply today!
This is a fantastic hybrid working opportunity with a flexible organisation.
Position: Case-handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting...
Job Details
- Location Reading, Berkshire
- Job Type Full-time
- Category educational-instruction-and-library
- Posted Date February 25, 2026
- Application Deadline April 06, 2026