Officer-Platinum Helpdesk

Role Purpose:

• Manage the team to do level-0 troubleshooting and escalate the problem by trouble ticketing system (problem identification)
• Support for L1 Corporate MIDI Services Fault Localization and Handling any technical problem to internal Customer for Corporates Services (investigations, analysis, and problem solver)
• To make sure the services provided to the customers meet the SLA committed in the contract (monitoring MTTR and Long outage Reduction).
• Provide data for improvement actions on recurring incidents or requested by customers to increase after-sales service of Indosat’s corporate customer.

Key Activities:

1.Operational Function

• Performing handling complaint resolution from corporate customer (especially handled by EOS) related to service degradation and or service interruption.
• Collecting and analyzing cases of resolution work...

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