Job Description
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The primary responsibility of the Officer, IT is to implement IT activities under the direction of the Program Manager, IT, to improve our programs' efficiency and effectiveness. These include assisting the Program Manager, IT in the administration, managing, maintaining and monitoring of the RefugePoint ICT Network and Infrastructure, assisting staff with support queries and escalating them as appropriate; liaising with external communications providers to resolve any system faults and ensuring system uptime of all RefugePoint ICT communications and other data communication systems.
This position requires flexibility, innovation, initiative, and confidence in dealing with different types of IT hardware and systems and people from various multi-cultural backgrounds.
This position reports to the Senior Manager, Information Technology.
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