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Officer, Enquiry Management.

PCCW
📍 Hong Kong, Hong Kong, Hong Kong 💼 Full Time 🕒 Posted July 05, 2026
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Job Description

Officer, Enquiry Management

(Senior) Officer, Enquiry Management (eMPF)

Responsibilities:

As the (Senior) Officer of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.

  • Investigate and resolve customer enquiries related to eMPF received through calls, emails, and other channels, ensuring timely and satisfactory outcomes.

  • Maintain accurate records of enquiries, tracking resolution progress and ensuring compliance with regulatory and legal requirements.

  • Prepare detailed reports on enquiry trends, root causes, and resolution metrics for management review.

  • Coordinate relevant departments to facilitate case resolution and process improvement

  • Handle general administrative duties related to enquiry management operations

    • Requirements:

  • Bachelor’s degree in Business Administration or a related discipline.

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    • Job Details

    • Location Hong Kong, Hong Kong
    • Job Type Full Time
    • Category Business Operations Specialists
    • Posted Date July 05, 2026
    • Application Deadline August 14, 2026