Officer, Customer Service

Prudential plc

📍 Hong Kong, Hong Kong Island, Hong Kong 💼 Full time 🕒 Posted July 23, 2026

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Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
Deliver high-quality customer service by handling policy-related enquiries, service requests, and premium payments received through various service channels, while leveraging operational systems, digital tools, and established guidelines and procedures.
Respond to customer enquiries and feedback in a timely, professional, and customer-centric manner to enhance customer satisfaction and service excellence.
Address customer concerns and service issues promptly, providing...
            

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Job Details

Location Hong Kong, Hong Kong Island
Job Type Full time
Category Information and Record Clerks
Posted Date July 23, 2026
Application Deadline September 01, 2026