Officer, Customer Liaison

Knowledge of and Support of Fuji Xerox and 3rd Party print devices, service offerings and processes

• Requires good understanding of machine operation, Key operator knowledge, default settings, and host interface set-up
• Assist customers to use equipment so that they can maximise utilisation of the office devices
• Perform maintenance and repair of high-frequency service call areas on specified equipment to maximize customer uptime
• Log all activity for each machine – response time, resolution time, downtime etc related info
• Escalate service requirements to analyst or tech support as appropriate
  

Ensure a reliable supply of parts and consumable items are on site.

• Inspect regularly supply levels and main effective On Site parts and consumables inventory order via Fuji-Xerox or third party as required
• Ensure customer and Customer Liaison/Operation Executive are aware of any deficiencies
• Provid...

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