OFFICE SUPERVISOR

Main Purpose of Job

The primary function of the Office Services Supervisor is to lead, manage and monitor the administrative/clerical tasks and special projects workflows for the Clerical Unit in a cohesive and ethical manner. Successful management and monitoring of the Unit includes developing, analyzing, implementing, and applying federal and State regulations and policies, training materials, and standard operating protocols. The Supervisor must be able to develop and maintain electronic tools to track and assess data to monitor key performance indicators to identify workflow efficiencies and gaps to ensure compliance with federal and State regulations, improve operation performance, and monitor Office Services Clerks overall performance. The Office Services Supervisor must continuously be knowledgeable of Administrative and Office best practices as well as federal and State Medicaid regulations and policies. This knowledge is imperative to the Supervisor succes...

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