Notified Solutions Support Supervisor Role

Lead a high-performing team at Notified as a Solutions Support Supervisor in Toronto. Guide specialists and manage ticket queues to deliver exceptional customer service.
This Supervisor position is crucial for maintaining operational efficiency within Notified. You will oversee daily tasks for Solutions Support Specialists globally and ensure success through strong communication and effective management. Your ability to escalate urgent matters will enhance the overall customer journey.
Key Responsibilities:
• Drive success for Solutions Support Specialists worldwide
• Track service ticket execution against SLAs
• Coordinate with technical teams for urgent escalations
• Manage and resolve initial client issues effectively
• Oversee tracking of desk needs and performance indicators
Requirements:
• Bachelor’s degree or equivalent work experience
• Minimum 4 years of relevant experience required
• At least 1 year in a management role preferred
• Proficie...

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