Non-Voice Process Associate

• Processing tasks assigned as per defined process SLA and providing solutions within the timelines.
• Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence.
• Understanding client requirement and resolving queries through emails.
• Adhering to company’s compliances and policies.
• Completely work from office

• Good communication skills (Written & Verbal)
• Good Analytical, logical, and reasoning skills.
• Must have basic skills in usage of MS word and MS excel.
• Good keyboard skills need to be able to toggle between many screens with speed and must be able to type with 30WPM and 90 percent accuracy.
• Must be willing to work in flexible shifts, multitask and be adaptable to change.
• Self-starter with an ability to work in a team environment.
• Must be able to handle the stress and pressure of SLAs.

• Candidate should no...

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