noc technician

Job Summary: Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.
Key Responsibilities
Network Monitoring & Performance:
Use SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos for monitoring
Analyze performance trends, bandwidth, latency, packet loss, and KPIs
Maintain monitoring thresholds, alert policies, and SLA metrics
Incident & Problem Management:
Respond to alerts and outages within SLA timeframes
Perform triage, diagnose, and manage incident lifecycle
Conduct root cause analysis and document lessons learned
Track trends and recommend preventive measures
Escalation Management:
Serve as primary escalation point for Tier 1 and Tier 2 support teams
Escalate complex issues to Tier 4 engineers and specialized teams
Coordinate vendor support and facilitate bri...

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