NOC Technician I

Description
Callouts:
- This role is hybrid Tues-Thurs on site and M/F from home in the Cary NC office.
- Shift time would start as 8 am - 5 pm with the flexibility in schedule to be able to work another shift if needed.
- Experience working in a heavy call center environment and taking inbound calls at a fast pace.

We are seeking a NOC Technician I to join the Network Operations team. The Network Operations team monitors and maintains all of the Companys U.S. Tower division assets supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I you will drive success with external customers through a sense of urgency prioritization and independent judgement in gathering and organizing relevant information.

Responsibilities - Open trouble tickets and perform initial triag...

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