Noc Specialist (Heroica Puebla De Zaragoza)

Puebla, MexicoJob SummaryThe NOC Specialist position provides an opportunity to work in a fast-paced collaborative environment where they monitor our and customer infrastructure and resolve any incident that appears.General AccountabilitiesAnalysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.Operate and maintain operative systems such as Windows Desktop, Windows Server, and Linux.Operate and maintain various network devices such as switches, routers, firewalls, IDS/IPS, etc.Operate and maintain various IT services such as Active Directory, file systems, antivirus, backups, etc.Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM processes.Technical Skills1+ year of experience in a customer service monitoring operational environment.Good te...

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