NOC Engineer

What success looks like in this role:

• Gains familiarity with service management concepts, practices and methodologies.
• With guidance, performs routine service management duties, including:
 o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,
 o Assisting with Change, Problem, and other service management processes, and
 o Performing routine Problem and Request management analyses.
• Maintains high standards of written communications.
• Reaches out to account representatives to understand service, reporting and other needs.
• Participate in a continuous service improvement program for in-scope ESM processes and services.
• Interfaces with internal resources to manage ESM processes on a day-to-day basis.
• Develops positive working relationships with internal account, service delivery and related teams.
• Ensures contractual service support requirements are understood.
• Escal...

Ready to Apply?

Submit your application today and join our talented team at Unisys.