Noc Engineer (Colombia)

General Description

The primary focus is to ensure customer communication about their network’s status.

Primary Job Functions

• Detect alarms / events on customers’ monitoring tools or company monitoring tools.
• Open incidents in incident ticketing systems and report them to the customers within SLAs.
• Provide timely follow up about incidents status.
• During problem escalations, act as a liaison between customers and Tier 2 support.

Required Skills

• Strong written and verbal English communication skills, B1.
• Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.
• Teamwork skills.

Education

Engineering (graduated): Networking, Telecommunication, Telematic, Electrical, Electronic or related.

Certification

Routing, Switching, CCNA (preferred).

Work Details

• Work on Site, Medellin
• An...

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