Network Voice Engineer (Xico)

Network Voice Engineer (Unified Communications & Collaboration) Role SummaryThe Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.This role requires strong hands‐on experience with modern voice technologies and the ability to troubleshoot, manage, and optimize production environments.The role will work closely with distributed engineers, customers, and cross‐functional IT teams to deliver stable, secure, and high‐quality voice services.
(On‐Prem or Remote position)General ResponsibilitiesSupport day‐to‐day operations, administration, and maintenance of voice and UC platformsImplement voice solutions in on‐prem, cloud, and hybrid environmentsTroubleshoot voice, video, messaging, and endpoint issuesParticipate in UC migration and deployment projectsMonitor service performance, quality, and availabilityMaintain accurate system docume...

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