Network Support Technician II

+ Gathers and analyzes information about an issue and determines the best way to resolve the problem.

+ Provides support for Network Support Technician Level I personnel.

+ Ability to classify problems into those needing elevated solutions (Level III, Network Administrator, SAP Team, etc.)

+ Supports company purchased software and hardware packages to the level required by internal SLAs.

+ Provides on-site support for issues where necessary, including on the manufacturing floor.

+ Takes Help Desk calls and creates logs tickets for every issue or request.

+ Responds to emails requesting support and creates logtickets for every issue or request.

+ Reviews tickets daily, follows up on open tickets to ensure a timely response.

+ Writes documentation/scripts with information in log tickets so that others can follow the procedure and solution in the future.

+ Unlocks / Resets Network and Application passwords as requeste...

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