Network Operations

• Responsible in handling Critical and Non-Critical incidents.
• Responsible in trouble shooting on assigned incidents and providing resolution based on agreed targets.
• Perform troubleshooting functions involving Routers, Switches, Wireless Controller and Access Points.
• Responsible in providing timely and accurate update and information on assigned incidents and service request.
• Responsible on timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
• Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary.
• Ensure that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
• Responsible in providing inputs during root cause analysis.

• Bachelor’s Degree i...

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