Network Operations Centre Shift Lead

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents.

What We're Looking For

• Experience leading service-focused technical or operational teams.
• Strong stakeholder management and escalation handling skills.
• Ability to balance major incident leadership with BAU service oversight.
• Excellent written and verbal communication with a customer-first mindset.
• Strong understanding of ITIL environments and SLA-driven service delivery.
• High attention to detail and ability to stay calm under pressure.
• Eligible for Security Clearance (SC minimum; NPPV3 pre...

Ready to Apply?

Submit your application today and join our talented team at Capita Shared Services Limited.