Network Engineer

Job Summary:

We are seeking a skilled Network Engineer to join our dynamic IT team, supporting the 24/7 operations of our inbound contact center. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining the network infrastructure to ensure high availability and performance across all contact center systems. This role requires working in a rotational shift pattern, including nights, weekends, and holidays.

Key Responsibilities:

• Maintain and monitor LAN, WAN, VPN, VoIP, firewalls, routers, and switches to ensure optimal performance.
• Provide tier 2/3 support for all network-related issues across multiple shifts.
• Proactively identify and resolve network bottlenecks, failures, and performance issues.
• Ensure uptime and availability of contact center voice systems (e.g., SIP, Asterisk, Avaya, or similar).
• Configure and maintain QoS, VLANs, and traffic routing for critical voice/data applic...

Ready to Apply?

Submit your application today and join our talented team at Agile Tribe Pvt Ltd.