NAV/BC Consultant - Customer Support

The Role:

The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The Senior BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Key Responsibilities:

Collaborate with Clients

• Work directly with our clients’ teams to understand their unique business needs and pain points.
• Gather requirements to craft solutions to pain points.
• System Configuration & Customization
• Configure ERP systems with respect to focus area.

Ticket Triage

• Work with applicable parties to ensure customer tickets get addressed in a specified amount of time.
• Ensure cases are updated in a timely manner and customer satisf...

Ready to Apply?

Submit your application today and join our talented team at Western Computer Inc..