National collections manager

Key Responsibilities:
Portfolio Management
- Manage and drive collections for Bucket X and Bucket 1 delinquent accounts across all regions.
- Own collection performance for a portfolio with an outstanding POS of approximately ₹1,000 Crores.
- Monitor delinquency trends, roll rates, collection efficiency, and recovery metrics.
- Develop and execute collection strategies to minimize forward flows and improve customer curing rates.
- Ensure achievement of monthly, quarterly, and annual collection targets.
Team Leadership & People Management
- Lead, mentor, and manage a team of approximately 120 field collection professionals through regional and zonal managers.
- Establish a high-performance culture with clear KRAs and accountability.
- Drive productivity, engagement, and capability-building initiatives across teams.
- Recruit, train, and develop collection talent to strengthen the organizational pipeline.
- Conduct regular performance reviews and succe...

Ready to Apply?

Submit your application today and join our talented team at Hero FinCorp.

Submit Application