(N) Program Manager

Program Manager 5Degree in engineering, administrative.Graduate Management.Experience in similar position: 12 years.English fluency.CUSTOMER MANAGEMENTDrive all customer service and satisfaction initiatives in SANMINA.Implement and utilize the Voice of the Customer (VOC) program.Represent the customer in SANMINA operations.Proactive resolution of any customer care issues between SANMINA and the customer.Build and promote a healthy business relationship with the customer.Establish a regular (weekly) communication schedule with the key customer contacts.Manage the customers business within the framework of the contract agreement.Implement and maintain the customer action log process.Implement and maintain task table process.Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet.Manage and present quarterly customer account reviews (QBR).
Ensure fully documented customer trace ability; document, collate and file all commercial activities with respect t...

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