MWM/EAM Application Support Analyst

The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment.

Responsibilities

1. Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance.
2. Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis.
3. Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence.
4. Execute controlled changes, including configuration deployments, application upgrades, and patching activities.
5. Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation).
6. Write and optimize SQL queries for troubleshooting, data ...

Ready to Apply?

Submit your application today and join our talented team at Scylla Solutions LLC.