Multinational Services Manager

Multinational Services Manager
This role is responsible for leading the Multinational Services and operations for the Middle Market & Specialties Multinational Business Unit, ensuring service excellence and stakeholder collaboration across global partners.Hybrid work model: requires three days per week in‑person presence.What you will doDirectly responsible for attaining service goals, including production timeliness and quality standards.Lead a team of Multinational Service Specialists for servicing and compliance.Manage performance metrics, operational budgets, and adapt to changing business requirements.Drive continuous improvement and foster a customer‑centric team environment.Build strong broker relationships and serve as a key operational contact for Multinational servicing.Deliver external broker training, presentations, and maintain compliance with organizational standards.Responsible for staffing, recruiting, performance management, coaching, training, and leadership.Plan a...

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