Job Description
group.ONE is seeking a Customer Service Manager - Multilingual Support in Cebu City. This role is pivotal for leading daily operations and ensuring high-quality service across multiple European languages. The ideal candidate will manage a performance-driven team, focused on operational excellence and customer satisfaction. Strong leadership experience in BPO or contact centers is essential, along with capabilities in managing shift-based operations.
The manager will oversee KPIs, coaching, and employee development while collaborating closely with European leadership. A multilingual background is advantageous but operational leadership is the primary focus.
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Submit ApplicationJob Details
- Location cebu city, central visayas
- Job Type Full-time
- Category Management & Operations
- Posted Date June 05, 2026
- Application Deadline July 15, 2026