Mortgage Customer Experience Representative

Job Description
Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

Responsibilities include:
- Answer high-volume, inbound calls or texts from current customers in a timely manner
- Perform routine data entry and validation tasks
- Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
- Interact with multiple departments to expedite processing and/or issue resolution

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