Mortgage Collections Servicing Manager

Description

Are you passionate about delivering an exceptional customer experience, driving performance, and ensuring quality and compliance? As a Mortgage Collections Servicing Manager, you’ll play a critical role in ensuring our third‑party mortgage servicing partners deliver high-quality, compliant, and customer‑focused collections support. In this role, you’ll serve as a key liaison between our organization and external loan servicing vendors, overseeing performance, quality, and regulatory adherence while helping shape a positive experience for customers navigating challenging financial moments. Your work directly supports our mission to protect our brand, meet regulatory expectations, and help customers stay in their homes whenever possible. This is a great opportunity for someone who enjoys partnering with vendors, diving into quality and process improvement, and balancing regulatory rigor with a strong customer‑centric mindset.

What you’ll do:

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