Mobility Support Specialist

Job Description
We’re looking for a customer-focused Mobility Support Specialist to support mobile devices and telecom services for a growing customer base. This role is ideal for someone who enjoys helping people, is comfortable troubleshooting mobile devices, and thrives in a fast-paced, call-driven environment.

Key Responsibilities:
• Provide support for mobile devices (cell phones, tablets, etc.) across multiple customer accounts
• Troubleshoot issues related to email access, device settings, cellular data, and basic connectivity
• Assist customers with tools such as 2-factor authentication and mobile applications (based on access level)
• Handle ~20–30 inbound/outbound calls per day, ensuring a positive customer experience
• Document all interactions and resolutions in the internal ticketing system (Connect)
• Guide customers toward using the MTAC Help Desk where appropriate
• Deliver high-quality, customer-first support—ensuring every interaction ...

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