Mobile App Feedback & Insights Executive

Job Title: App Store Review & Response Specialist OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements. Key Responsibilities Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily. Draft and post timely, professional responses to user reviews-acknowledging praise, clarifying misunderstandings, and offering solutions for complaints. Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams. Escalate critical o...

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