Middle Market Client Experience Consultant: Richmond/McLean, VA or Baltimore, MD - Cigna Healthcare - Hybrid

The Client Experience Consultant partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.

**Essential Functions & Scope of Role** **:**

+ Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
+ Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives
+ Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
+ Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
+ Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation ...

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