Microsoft 365 Copilot Analyst Role

Explore a dynamic career as a Microsoft 365 Copilot Analyst at McKesson, focusing on enhancing operations and user satisfaction within a hybrid work model. Ensure seamless support for enterprise Copilot tools.
As a Copilot Analyst, you'll provide critical support for Microsoft 365 Copilot and associated technologies. Your role involves monitoring system health, offering user assistance, and managing support channels, emphasizing operational excellence. Ideal for those with a strong IT service background and passion for technology impact.
Key Responsibilities:
• Deliver L1/L2 support for Copilot-related challenges
• Conduct live demonstrations and trainings for users
• Monitor incidents and coordinate resolutions with teams
• Manage deployment processes for Copilot solutions
• Develop knowledge base and performance reports
Requirements:
• Bachelor's degree in computer science or related field
• 5 to 7 years in IT operations or related support
• Experienc...

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