Michaels Front-End Operations Manager

Drive customer-centric experiences at Michaels in Nanaimo, BC, as the Front-End Operations Manager. Lead your team while enhancing service quality and managing procedures effectively.
In this pivotal position, you will oversee front-end operations and ensure your team's adherence to company policies. Focus on KPI achievement while delivering exceptional customer service. You'll manage events, training, and compliance all while fostering a positive work environment.
Key Responsibilities:
• Ensure standard operating procedures are followed
• Manage team performance to achieve KPIs
• Plan and execute in-store events with precision
• Oversee cash handling and reconciliation tasks
• Act as Manager on Duty to monitor store operations
Requirements:
• Experience in retail or customer service management
• Strong team management and communication skills
• Proven ability to meet performance targets
• Commitment to maintaining a positive shopfloor environment

Ready to Apply?

Submit your application today and join our talented team at Michaels Stores.

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