Merchant Care Officer

ABOUT SALLA

Salla is one of the fastest-growing e-commerce platforms in the MENA region, delivering innovative technology solutions that empower businesses to scale and succeed. As we continue to expand, we are looking for Merchant Care Specialist to join our Customer Support team.

Job Summary:

This role is responsible for providing high-quality support to merchants using our platform, resolving issues efficiently, and ensuring an exceptional customer experience across all communication channels.

The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience in customer support, technical support, or customer success environments, preferably within e-commerce or SaaS platforms.

Key Responsibilities:

• Respond to merchant inquiries and issues via multiple support channels (chat, email, tickets, etc.).
• Diagnose, troubleshoot, and r...

Ready to Apply?

Submit your application today and join our talented team at Salla.