Job Description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Ready to Apply?
Submit your application today and join our talented team at Planet Fitness.
Submit ApplicationJob Details
- Location Fort Wright, Kentucky
- Job Type Full Time
- Category Information and Record Clerks
- Posted Date June 12, 2026
- Application Deadline July 22, 2026