Member Services Representative

Description
A well-established healthcare organization is seeking a compassionate and detail-oriented Member Services Representative to support patients and members by providing exceptional service and administrative assistance. This is an excellent opportunity for someone who enjoys helping others while working in a professional medical environment.

You'll become an important resource for patients by answering questions, coordinating appointments, and ensuring every interaction reflects the organization's commitment to outstanding care.

Responsibilities

Patient & Member Support

+ Answer incoming calls regarding appointments, eligibility, and benefits

+ Schedule patient visits and update demographic information

+ Verify insurance information and explain basic coverage details

+ Resolve member concerns with professionalism and empathy

+ Document all customer interactions accurately

Office Support
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