Member Services Representative

Apex Systems

📍 Akron, Ohio, United States 💼 Full-time 🕒 Posted June 10, 2026

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Job Description

Job#: 3036468
Job Description:
The Member Services Representative serves as a primary point of contact for members, delivering high-quality, personalized support across a range of healthcare and insurance-related inquiries. This role is responsible for addressing questions related to enrollment, benefits, eligibility, billing, claims, and authorizations while ensuring a seamless and positive member experience.
Success in this position requires a balance of professionalism, empathy, and strong problem-solving skills in a fast-paced, customer-focused environment. The ideal candidate is detail-oriented, adaptable, and comfortable navigating multiple systems within a highly regulated industry.
Key Responsibilities
Support members via phone, email, and other communication channels regarding benefits, claims, enrollment, and billing inquiries
Provide clear, accurate guidance through complex healthcare and insurance processes
            
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Job Details

Location Akron, Ohio
Job Type Full-time
Category Information and Record Clerks
Posted Date June 10, 2026
Application Deadline July 20, 2026