Member Experience Representative

Customer Service Representative – Healthcare (Entry Level)Position Overview
We are seeking a motivated and customer-focused Customer Service Representative to support our health insurance operations team. In this role, you will assist members and healthcare providers by handling inquiries related to claims, benefits, and eligibility in a fast-paced call center environment.
This is an excellent opportunity for individuals looking to start or grow their career in healthcare customer service.
Key Responsibilities

+ Handle 50–60 inbound calls daily from members and healthcare providers

+ Respond to inquiries regarding insurance claims, coverage, and eligibility

+ Provide clear, accurate information while delivering a positive customer experience

+ Research and resolve issues using internal systems and available resources

+ Document all call interactions and updates in the system

+ Collaborate with team members to resolve modera...

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