Member Experience Manager

About Our Client

Our client is a purpose-led, member-based organisation operating within a highly regulated professional services environment. They support members across different career stages through education, accreditation and ongoing professional development.

The organisation is undergoing a period of transformation, with a strong focus on moving from transactional service delivery to a richer, career-pathway-driven member experience. This role has been created to lead that shift.

About the Role

This is a high-impact opportunity to design, define and deliver the member experience strategy from the ground up.

Reporting to a Senior Executive, you’ll lead a small customer service team while owning the end-to-end member journey, from enrolment and compliance milestones through to long-term engagement and career progression. The role blends strategy, operational leadership, data, process i...

Ready to Apply?

Submit your application today and join our talented team at Sharp & Carter.