Medical Support Assistant

Summary The Medical Support Assistant (MSA) position that serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) or can serve as a clerk in other clinic areas as well as the Call Center and Community Based Outpatient Clinics (CBOCs) and specialty care services. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant (MSA) include, but are not limited to: Answering and responding to incoming telephone calls. Routing calls to the appropriate resource. Determining enrollment and eligibility for services. Ensuring all outpatient clinic appointments are scheduled and documented. Scheduling/rescheduling/canceling initial and follow-up appointments. Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner. Treat all employees and callers with respect, regardless of their level, personality, culture or bac...

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