Job Description
- Receive inbound calls from policyholders in a contact center environment.
- Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
- Accurately interpret and verify billing transactions.
- Respond to simple as well as complex billing inquiries from policyholders.
- Provide policyholders with technical support on the client systems.
- Follow up with policyholders on outstanding items in a timely manner.
- Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
- Perform other duties as needed.
Job Details
- Location South-Africa, South-Africa
- Job Type Full-time
- Category Software Development, Technical Support & Administration
- Posted Date February 20, 2026
- Application Deadline April 01, 2026