Medical Customer Service Team Leader

About the Role
This is a player-coach position — and that distinction matters. We are not looking for someone who manages from a distance. We need a team lead who is in the trenches with the team, personally making calls, filling schedules, and setting the standard for what great looks like. At the same time, you will be responsible for the efficiency, performance, and morale of the entire call center team.
You will own two outcomes: full provider schedules and a team that is engaged, supported, and equipped to do their best work. If you are someone who leads by example, gets energized by hitting scheduling targets, and genuinely cares about the people on your team, this role was built for you.
Athena Health experience is highly preferred — candidates familiar with Athena will be able to contribute immediately and require significantly less ramp-up time.
Key Responsibilities
Player-Coach — Calling & Scheduling
You are not just overseeing this work. You are doing it al...

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