Matrix42

Position Description:

Role Summary:
CGI is seeking a highly experienced SIAM Lead to act as the Control Tower for a major European FMCG client (Fazer) undergoing a massive IT transformation. The client is transitioning from a fragmented, multi vendor IT landscape to an integrated, AI driven, and highly automated operating model.
The SIAM Lead will have end to end accountability for cross tower service delivery, orchestrating workflows between CGI's Global Delivery Centers (Manila L1, APAC L2, Finland Onsite) and 6 8 primary third party SaaS and infrastructure vendors. A critical aspect of this role is governing ITIL processes (via Matrix42) and protecting business continuity during the client's high risk transition from legacy SAP ECC to SAP S/4HANA.
Key Responsibilities:
1. Cross Vendor Orchestration & Governance (The Control Tower)

. Act as the ultimate point of escalation and accountability for end to end service delivery across...

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