Mark's Customer Experience Assistant Manager

Drive exceptional customer experiences as an Assistant Manager at Mark's in Medicine Hat, AB. Lead a dedicated team while improving service metrics and operational efficiency across the store.
This full-time leadership role focuses on building a strong team and enhancing customer engagement. You will analyze feedback to inform decisions and take action on loyalty programs, ensuring alignment with organizational values. Your leadership and communication skills will underpin a culture of exceptional service.
Key Responsibilities:
• Partner with senior management in team hiring
• Plan workloads and schedules for operational efficiency
• Coach team on customer loyalty program execution
• Resolve customer complaints and escalations efficiently
• Collaborate with departments for seamless experiences
Requirements:
• Strong leadership with communication and interpersonal skills
• Effective problem-solver capable of managing challenges
• Customer-centric approac...

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