Manager - Technical Support

Meet the team:

The Technical Support team plays a critical role in supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. As part of a 24/7 global support organization, the team ensures every interaction delivers a high-quality, empathetic, and solution-focused experience.

Where you come in:

• You lead and manage day-to-day operations of a 24/7 Technical Support team, ensuring strong performance and service delivery.
• You coach, mentor, and develop team members through regular feedback, call monitoring, and performance reviews.
• You set clear, measurable goals and track team performance through metrics and continuous assessment.
• You ensure high-quality patient interactions by guiding your team in troubleshooting technical issues and delivering empathetic support.
• You manage staffing levels, call volumes, and queue performance to meet service level targets.
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Ready to Apply?

Submit your application today and join our talented team at Dexcom Inc..